FAQ
Frequently asked questions
What traders ask before trusting a bot with their account.
Does it work with my channel's format?
With any of them. There is no template to set up and none to break: the system reads the message the way you would, not as a fixed rule. It does not matter if the channel writes differently every day, mixes languages, or changes format tomorrow. And if a message is ambiguous, nothing is traded and you see why.
The channel says «close half» or «move the stop». Does it do that too?
Yes. It does not read only the first message: it reads the ones that follow, and works out what each one asks for — move the stop, close part, close everything, cancel the pending order, re-enter, or just chat. If the channel gives several targets, it splits the lot between them. Every change is written down with its time, and if a message is ambiguous nothing is traded and you see why.
Can it take money out of my account?
No. Whichever way you connect, KoreSignal can only open, adjust and close trades. It cannot withdraw or transfer money: withdrawals are made in your broker's client area, with other credentials. With the expert, your password never leaves your MetaTrader; in the cloud you type it once, only in the app.
Do I need a VPS or to leave my computer on?
No. With KoreSignal Cloud we open your MetaTrader 4 or 5 in our cloud: it keeps trading even with your computer and phone off. If you prefer the expert, your MetaTrader has to stay open and online, on your computer or on a VPS you already have. And to try it you need nothing: the 7-day trial runs in your browser, phone included.
Is it safe to give my MetaTrader password for the cloud?
You type it once, only inside the app, and it is used only to open your MetaTrader; it is stored protected. It is your trading password: it can open and close trades, but it cannot withdraw or transfer money, because withdrawals are made in your broker's client area with other credentials. We will never ask for it by chat, email, WhatsApp or Telegram, and you can disconnect the cloud whenever you want. If you prefer it never leaves your machine, use the expert.
Can I lose more than my limit?
Your limit stops new trades from opening once it is hit — per day, per week and per month, plus a daily cap per channel. What it cannot do is stop a fast market jumping the stop on a trade that is already open: it is protection, not a guarantee. And trades you open by hand in MetaTrader are not controlled by the bot.
My broker calls gold XAUUSDm. Is that a problem?
No, and you configure nothing. Every broker names instruments its own way — XAUUSD, XAUUSDm, GOLD, EURUSD.a — and the program works out the exact name yours uses, whatever it is. If it ever cannot resolve it with certainty, it does not trade: it would rather skip the signal than open the wrong instrument, and it tells you why.
What do I need to connect in the cloud?
An active membership and four details of your account: the version (MetaTrader 4 or 5), your broker's server name exactly as it appears in MetaTrader, the account number and the trading password (the main one, not the read-only one). Before connecting, turn off the one-time password (OTP) in the MetaTrader app. It is usually ready in 1 to 3 minutes and we let you know by email and in the app; if every spot is busy, it starts by itself, in order of arrival, as soon as one frees up.
Can I keep using the expert?
Yes. Both ways of connecting are included and you choose the one you prefer. If you connect the cloud and had the expert on your computer, we pause the expert once the cloud is ready, so nothing is traded twice. The membership covers one MetaTrader account.
Can I try the cloud in the free trial?
No. The free trial is 7 days with up to five channels in simulation: real prices, virtual money, no card and no broker. Connecting your MetaTrader, in the cloud or with the expert, needs a plan.
What happens when the 7-day trial ends?
The account is locked and stops trading, in simulation too. Nothing is charged, because the trial asks for no card, and there is no surprise: you simply cannot continue until you activate a membership. Your channel setup and your results are still there when you come back.
My channel sends a second entry on the same trade. Does it take it?
Yes, as long as your broker account allows several open positions on the same instrument. Each entry counts against your limits like any other, so a cascade of entries cannot get past the ceiling you set.
How do I know this is not a scam?
You do not have to take our word for it. The demo opens with no account and no card, the price is published, we never ask for passwords by chat or email, and you turn off card renewal yourself in one tap from the app.
Can I test a channel without risking money?
Yes. Put it in simulation: it trades with virtual money on real prices and you see its true result. One tap makes it real when it convinces you.
Can I try it free before paying?
Yes, and with no broker. Creating an account gives you 7 days with five channels in simulation mode: you do not need MetaTrader installed or a broker account, you try it from the browser. The trades are simulated, but the prices are real market prices. We ask for no card and there is no charge when it ends.
Do you offer refunds?
We do not refund payments already made, and that is exactly why the trial is free and asks for no card: so you decide before paying, not after. And if you pay by card, you turn off the renewal whenever you want from the app, so the most you risk is one period.
Does it copy every message, or filter?
It filters. KoreSignal analyses the channel's messages and only trades real signals that meet your rules; greetings, chat and confusing messages are discarded.
What if a channel turns out to be bad?
You see each channel's real profit or loss from your own account. Pause or cancel the one draining you in a tap, or leave the doubtful one in simulation.
Can I make it stop once I hit my daily target?
You can do something better. A ceiling that cuts at a number switches the bot off on your best day, and it protects nothing: what was at risk was never the future trades, it was the ones already open. What you set here is how much of today's gain you are not willing to give back. The bot lets a good day run and acts when the gain starts slipping away: it puts the stops on open trades at break-even or better, and stops opening. You choose whether it also closes everything.
Does it work with MetaTrader 4 or 5?
Yes, with both, and with any broker offering either one. No partner list, no changing broker.
Are there hidden costs or commission on my profits?
No. You pay up front for the period you choose and nothing is charged automatically. We never take a percentage of your profits or charge per trade.
Can I pause or cancel whenever I want?
Pause the bot in a tap, whenever you like. If you pay by card, you turn off the automatic renewal in one tap from the app and keep access until the paid date. Crypto is a one-time payment. If you do not renew, it simply ends.
Which languages does it read my channels in?
Any language, even mixed in the same channel: each message is understood the same way, whatever its language. The app itself is in English, Spanish and Portuguese. What it needs is text — if a channel posts its signals only as images, those are not processed.
What happens if my connection drops?
KoreSignal always shows whether your MetaTrader and your Telegram are connected, and warns you if a link goes down with open trades. When it returns, whatever was waiting is processed — it never closes your trades on its own.
Automate the boring parts. You keep the final say.
Try 7 days free: five channels in simulation, no broker and no card.